Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product is already shipped out.

If you wish to cancel your order, please send us an email (E-mail: oi@lioneta.shop) within 48 hours of placing the order. After 48 hours, your order is likely to have been produced and packed for shipment, and we will no longer be obligated to cancel the order.

Returns & Refunds (if applicable)

Due to the custom, handmade nature of our products and hygiene reasons (as it may be difficult to determine if the item has been used from its appearance), we do not accept returns, exchanges, or refunds. 

If due to our reasons, the goods received are damaged or not correct, please contact us at oi@lioneta.shop.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at oi@lioneta.shop